For Families

Families of New Students

Welcome to the Yessenov University family. This guide will help you support your student through every step of their academic journey.

A Message to Our Families

We understand that sending your child to university is a significant milestone — both exciting and sometimes overwhelming. At Yessenov University, we are committed to keeping families informed, connected, and confident throughout the entire process.

Your involvement and support play a vital role in your student’s success. This page is your starting point for everything you need to know.

First Steps — What to Expect

1
Admission Confirmed
Your student receives an official offer letter. Review it carefully and confirm acceptance by the deadline.
2
Complete the New Student Checklist
Documents, medical clearance, tuition payment and dormitory registration.
3
Attend Orientation Week
Families are welcome to join the official orientation events held at the start of each academic year.
4
Stay Connected
Follow official university channels and subscribe to family newsletters for updates throughout the year.

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Family Hotline

Dedicated support line for parents and families with questions about enrollment, student life, and services.

+7 (7292) 788-788

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Email Support

Send your questions to our family support team and receive a response within 2 working days.

info@yu.edu.kz

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Visit Us

Our admissions and social affairs offices are open Mon–Fri, 09:00–18:00. Walk-ins are welcome.

Aktau, 32 microdistrict

Ready to Get Started?

Contact our team or download the new student guide.

Contact Us →